Please regard the following as part of Innerspace (Qld) Seating & Systems Pty Ltd: Terms and Conditions of Trade:
5.2 Cancellations and Returns
(a) Innerspace does not accept cancellation or returns of order/s.
14. Warranty
Warranty Period means the period of time a warranty is valid as stipulated by the supplier of the Furniture.
14.1 Warranty Period
(a) Innerspace warrants that the Furniture, including any customisation as per the Customer’s instructions such as finishes and material will be free from defects in materials and workmanship on the same terms and condition including the period of warranty as the warranties provided by the manufacturer of the Furniture. These terms and conditions will be supplied to the Customer at time of delivery.
(b) Innerspace reserves the right to inspect and test the product/s for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts/products replaced by Innerspace under this warranty will be deemed to be the property of Innerspace.
(c) This warranty will not apply if the Furniture are rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to:
(i) damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear (including deterioration of parts and accessories); and
(ii) use for a purpose for which the Furniture was not sold or designed.
14.2 Unsafe
(a) If, for a reason not caused by the Customer, Furniture becomes unsafe to use during the Warranty Period, the Customer must:
(i) immediately stop using the Furniture and notify Innerspace;
(ii) take all steps necessary to prevent injury occurring to persons or property as a result of the condition of the Furniture;
(iii) take all steps necessary to prevent any further damage to the Furniture itself; and
(iv) not repair or attempt to repair the Furniture without Innerspace’s written consent.
(b) Upon receiving notice of such a safety issue, Innerspace will take reasonable steps to repair or replace the Furniture as soon as reasonably possible.
14.3 Making a Warranty Claim
(a) To make a warranty claim, the Customer should contact Innerspace using the following email sales@innerspace.net.au